In BigCommerce, it is possible to add form fields to collect customized information about your contacts. This information can be sent to Connectif via the BigCommerce module integration, with the particularity that fields with multiple-selection options (type Checkbox) must be created in Connectif with numbered IDs, in the same order as they were created in BigCommerce.
This article explains how to synchronize multiple‑selection Form Fields from BigCommerce with Connectif.
1. Properties
- In integrations with BigCommerce, it is possible to add new fields in the account registration form or edit default fields to gather more information about your contacts.
If you need more information about how to add and edit fields in the BigCommerce account registration form, check their official documentation.
- The information from these fields can be synchronized and sent to Connectif via integration using the BigCommerce module and by creating the corresponding custom fields in Connectif.
- To do this, in the Connectif BigCommerce module settings, add the field and configure its name in BigCommerce and the corresponding ID in Connectif under the Contacts section.
- For Checkbox fields (i.e., those with multiple options), BigCommerce assigns numeric IDs starting from "0" to each option, based on the order in which they are created in the BigCommerce field.
- To synchronize these options in Connectif, you must assign the same numeric IDs to each option when creating the custom field in Connectif, as explained in point 2.1.
2. How to use it in Connectif
2.1. Create the custom field in Connectif with the appropriate numeric IDs
1. Log into your Connectif account and click "Contacts > Contact Fields".
2. Create a new field, of type Checkbox or Radio.
In our example, we created a Checkbox field, but the process is the same for Radio.
3. Assign the Name and the ID you want to your field.
In our example, the field was named "Pet/s" and the ID was "pets" to capture which pets a contact has. This field was previously created in BigCommerce.
4. Do not close the editor, as you will need to add the different options exactly as they were created in BigCommerce. In another window, open your BigCommerce store and go to "Settings > Advanced > Account Registration Form".
5. Find the BigCommerce field you want to sync with Connectif and edit it.
6. In the List of values area, copy the response options.
7. Back in Connectif, in the Options section, add them in the same order they appear in BigCommerce. In the Label area, enter them one by one, matching the exact sequence from BigCommerce.
In our example, we added the options Dog, Cat, Rabbit, Turtle, Bird, and Snake in the same order they appear in BigCommerce.
8. For each option’s ID, assign a number starting from 0, because that is what BigCommerce sends to Connectif. This way, Connectif will associate that ID with the corresponding option, and in the Contact Sheet the selected option labels will appear correctly.
In our example, we assigned ID “0” to “Dog”, “1” to “Cat”, “2” to “Rabbit”, etc., matching BigCommerce’s numbering. Thus, when a contact selects “Dog” and “Rabbit”, BigCommerce synchronizes IDs “0” and “2” with Connectif, and in the contact’s profile the system displays “Dog” and “Rabbit” as selected.
2.2. Syncing the field with BigCommerce
Make sure your BigCommerce store is already integrated with Connectif for this synchronization to work.
1. In your BigCommerce account, go to Apps and locate the Connectif App.
2. In the Contacts tab, click Add Field.
3. In Field Name, enter exactly the same name you used in BigCommerce.
In our example, the term used in BigCommerce is Pet/s.
4. In Field ID in Connectif, enter (or edit) the same ID you assigned to the custom field in Connectif (point 2.1).
In our example, the Connectif custom field ID is "pets".
5. Click Create Field to start synchronizing it with Connectif.
Congratulations!
You have reached the end of the lesson.
Any questions left unanswered?
Remember that you have access to our Connectif specialists. To reach them, just open a support ticket by clicking the blue “Help” button on your dashboard.
Keep Learning!
To get the most out of your Connectif account, we recommend continuing with the following articles:
Guide to integrate with BigCommerce, to learn step by step how to connect your BigCommerce store with Connectif.
- Integration of webforms in Connectif, to learn how to integrate the BigCommerce native subscription content as a signup form.
- Check your store integration, to ensure that your integration has been properly set up.
Best practices in subscription capture and email sending, to engage with your customers in a relevant and timely manner.