Connectif's SMS channel allows you to communicate with your contacts through text messages for communications such as promotions, alerts, or transactional messages. To send SMS messages with iBASIS, you must connect your account with this provider to Connectif.
In this article, you will learn how to set up iBASIS as an SMS provider in your Connectif store.
You must register your sender in the CNMC Alias Registry. Messages with unregistered senders will be blocked and will not be delivered. If you need more information, review the official iBASIS documentation.
Implementation time: 15 min.
Difficulty: Low.
When to use it: When integrating your Connectif account.
STEP 1. Initial setup of the SMS channel in Connectif
(In this section, you will learn how to obtain the Webhook URL required to connect iBASIS to Connectif.)
1. Log in to Connectif and go to Store settings from the left-hand side menu.
2. In the tab selector, go to "Channels > SMS".
3. Select the “iBASIS” connector.
4. Leave the “Enter your iBASIS API key” field empty. You will complete it after creating the API Key in iBASIS.
5. Copy the “Webhook URL” that you will use to configure iBASIS and receive SMS bounce information.
STEP 2. Obtaining the API Key in iBASIS
(This section explains how to obtain the API Key required to connect iBASIS to Connectif.)
6. Go to the official iBASIS documentation and follow the indicated steps to create the API Key. During setup, use the “Webhook URL” you copied from Connectif.
7. Once configured, copy the API Key to complete the setup in Connectif.
See the official iBASIS documentation to learn how to create the API Key.
STEP 3. Completing the setup of the SMS channel in Connectif
(In this section, you will learn how to complete the setup of iBASIS as a provider for sending SMS messages from Connectif.)
8. Go back to "Channels > SMS" from your Connectif account.
9. In “Enter your iBASIS API key”, enter the API KEY you copied from iBASIS.
10. Click Save.
STEP 4. Managing SMS unsubscribes in Connectif
4.1. Setting up automatic SMS unsubscribes
(In this section, you will learn how to set up automatic unsubscribes for SMS messages sent through iBASIS.)
11. Log in to your iBASIS account and configure the unsubscribe keyword that your contacts will use, for example, “STOP”.
Learn how to configure the unsubscribe keyword for your contacts in iBASIS in the official documentation.
12. Log in to your Connectif account and go to “Content > SMS”.
13. Click Create SMS.
14. In the SMS Editor, create the message content and add text explaining how to unsubscribe using the keyword previously configured in iBASIS.
15. Once you have created and saved the SMS, go to the Workflows area, locate the workflow from which you will send the message, and click (Edit node settings) on the “Send SMS” node.
16. Select the SMS you just created and configure the sending, which must be of the Newsletter type.
17. Click Apply to keep the changes.
4.2. Checking the SMS unsubscribe in the contact's profile
(In this section, you will learn how to check that the SMS unsubscribe has been correctly recorded in the contact's profile.)
When a contact requests an unsubscribe using the keyword configured in iBASIS, the provider will notify Connectif of this action. Connectif will record the activity in the contact's profile and update their SMS subscription status. You can check it as follows:
18. In the Contact record, go to the Activity tab and check that the Unsubscribe from SMS activity appears in their profile.
19. In the Profile tab, go to the Contact Status section and, under SMS subscription status, check that it is set to "Unsubscribed".
Success!
You have configured iBASIS as an SMS provider in Connectif.
Do you still have unanswered questions?
Remember that our Connectif specialists are available to help you. To contact them, simply open a ticket with Support by clicking the blue “Help” button on your dashboard.
Keep learning!
To make the most of your Connectif account, we recommend continuing with the following articles:
SMS channel setup, learn how to use Connectif's SMS channel and send messages from your workflows.
SMS Editor, to learn how to create and text messages with Connectif.
SMS subscribers, to segment your SMS subscribers.
Mass SMS campaign, to send your first SMS campaign.