Connectif has a powerful Support team that quickly and effectively resolves your inquiries about the platform. By contacting them, you will get answers to any questions you may have about using the platform.
To help our team provide you with the best possible response and resolve your doubts promptly, we recommend:
— Indicating the name of the workflow you have questions about.
— Detailing your query as much as possible, attaching screenshots.
— If more people are involved, requesting in the ticket that they are copied by including their email addresses.
OPTION 1. Open a ticket from your account
1. Log in to your Connectif account.
2. In the left-side menu, click on "Help > Support".
3. A popup with a search field will open in the lower-right corner of the interface. Enter a keyword related to your query and press "Enter" on your keyboard.
4. Review the existing documentation on the topic you indicated. If the provided articles do not resolve your query, click on Leave us a message.
5. Fill in the following fields:
- “Name”: the name you would like to be addressed by.
- “Email address”: the email where you want to receive the Support team's response.
- “How can we help?”: description of the query or issue.
- “Attachments”: screenshots or documents you believe may help the technical team resolve your query.
The “Name” and “Email address” fields are automatically filled with the account owner's information by default. If this information is incorrect, you can temporarily modify it to send the ticket or update the account owner's information under “Your Account > User Profile” in the Account Owner Information section.
6. Click on Send.
Success!
Your Support ticket has been sent.
OPTION 2. Open a ticket from the Help Center
1. Go to the Connectif Help Center and, in the left menu, click on Submit a request.
2. Complete the form by filling in the following fields:
- “Email”: the email where you want to receive the Support team's response.
- “Subject”: keywords describing your query.
- “Description”: details of your query or issue.
- “Affected account”: the username of the account related to your query.
- “Attachments”: screenshots or documents you believe may help the technical team resolve your query.
3. Click on Send.
Success!
Your Support ticket has been sent.
CHECK OPEN TICKETS
1. Go to the Connectif Help Center and log in to your account.
For this login, you must use your Zendesk credentials (the platform used by Connectif to manage inquiries and issues) and not your Connectif account access details.
2. Click on the dropdown next to your name and select “My activities”.
3. Select “Requests” and review the list of tickets you have opened.
To speed up the search, you can use the search field or filter by the ticket's status.
Keep learning!
To make the most of your Connectif account, we recommend continuing with the following articles:
-
Onboarding: Quick start guide in Connectif, to gain expertise in the platform.
-
Initial workflows, to implement your first strategies in your account.
- Contact Import, to start working with your database.
-
Connect your store, to integrate with Facebook, forms, and webhooks on your website.