Cet article est actuellement disponible en anglais et en espagnol. Vous pouvez vous servir de cette documentation en attendant qu'elle soit disponible dans votre langue.
Sometimes, a subscription or unsubscription to the newsletter for a contact is not received as expected in the ecommerce linked to Connectif. Each time a contact enters the website, Connectif collects the updated information from their profile to verify if they are subscribed to the newsletter or unsubscribed.
An error notification in subscriptions or unsubscriptions implies that this change in subscription status is not being reflected in the contact's profile. If they were Subscribed (subscribed), the contact will remain subscribed even if they unsubscribe. If they were Unsubscribed or Unsubscribed, the subscription will not be recorded.
1. Properties
When it is detected that the information on email subscription changes is not being updated, it is possible to identify the error and act on it.
This table lists the main error codes that can be found in a subscription notification and the most common solutions:
| ERROR CODE | DESCRIPTION | ORIGIN | POSSIBLE SOLUTIONS |
| 301 | Moved permanently | The requested resource has been permanently moved to the URL provided by the location headers. |
|
| 302 | Found (redirection) | The URL of the requested resource has temporarily changed. More changes to the URL may occur in the future. | |
| 400 | Bad request | The server cannot understand the request due to invalid syntax. |
|
| 401 | Unauthorized | The client must authenticate to obtain the requested response. |
|
| 403 | Forbidden | The client is not authorized to access the content, so the server refuses to provide the requested resource. |
|
| 404 | Not found | The server cannot find the requested resource. In the browser, this means that the URL is not recognized. |
|
| 406 | Not acceptable | The server does not find a response in any of the formats that the client indicates it accepts in the request header. | |
| 500 | Internal server error | The server has encountered a situation it does not know how to handle. | |
| 503 | Service unavailable | The server is not ready to handle the request. |
|
| 504 | Gateway timeout | The server cannot get a response within the specified time frame. | |
| 522 | Timeout | The server is overloaded and the request is not completed. |
2. How it is used in Connectif
How to handle notification errors
From your account, you can consult and download this list of errors with information from the last three months.
1. In the Store Settings of the left side menu, go to "Channels > Email".
2. Each time this error is detected, it must be acted upon immediately. The optimal way to act on it is as follows:
- Download the error list.
- Change the status within the file so that all have the status they would have if there were no error.
- Import it into the Store and update the status of all contacts in that list in the Store.
- Import the same list into Connectif selecting "Overwrite existing", so they are also updated in Connectif.
One of the best recommendations to maintain the good state of a Store is to periodically review this list. With this, all contacts will remain updated both in Connectif and in the eCommerce.
Congratulations!
You have reached the end of the lesson.
Do you have any unresolved questions?
Remember that our Connectif specialists are at your disposal. To contact them, you just need to open a support ticket by clicking the blue “Help” button on your dashboard.
Keep learning!
To take full advantage of your Connectif account, we recommend continuing with the following articles:
- Dashboard, to delve into the different elements of the Dashboard.
- Analytics Dashboards, to access the most relevant statistics of your account, as well as different filter options to create your reports.
- View statistics and data in Connectif, to view detailed statistics of the different contents.
- Check the integration with e-commerce, to ensure that all events are being detected properly.