Widget for customer queries via WhatsApp

Offer customers the chance to ask questions about the product they’re visiting via WhatsApp and improve their shopping experience. 

In this article, you’ll learn how to insert a WhatsApp customer query widget.


Objective: Conversion.
Difficulty: Beginner.
When to use it: When you want to provide customer support via the company’s WhatsApp. 


This strategy is part of our pool of templates. To implement it in your account, log in to your Connectif account and go to "Workflows Create new workflow". In the Create from template section, enter the name of the workflow (Widget for customer queries via WhatsApp) in the search engine, then click Select and Create.


How it works

We are going to configure a workflow with slide-in web content that displays the WhatsApp widget and appears on any product. This slide in will be displayed when the contact has been visiting the product for more than ten seconds. 

Widget para enviar consultas vía WhatsApp-min.png


Workflow configuration


Before configuring your workflow, create the following elements:
— A slide in, to show the WhatsApp widget.

STEP 1. “Start” node

(This node will set the target audience for the action).

1. Click (Edit node settings) for the “Start” node.

2. Under Select limitation, check "All my list".

3. Under Select data source, check “All existing and new”.

4. Click Update.

Widget para enviar consultas vía WhatsApp inicio-min.png


STEP 2. “On product visit” node

(This node will detect contacts who visit a product).

5. Click  (Edit node settings) in the "On product visit" node.

6. Click Limitations and uncheck the "Deactivate after triggering" box.

7. Click Update.

Widget para enviar consultas vía WhatsApp al visitar producto-min.png


If you want to learn more about node limitations, click here.


STEP 3. “Send web content: slide in” node

(This node will send a slide in with the WhatsApp widget).

8. Click (Edit node settings) in the “Send web content” node.

9. Select the corresponding Slide-in and click Next .

10. In this case, check "After a few seconds" and, in "Show when elapsed", type "10" Seconds.

11. In the Variables step, link any variables there may be.

12. Click Complete .

Widget para enviar consultas vía WhatsApp enviar contenido web-min.png


To learn more about Slide-in web content, click here.


STEP 4. “On opening of web content” node

(This node will limit the "On page visit" node so that it doesn’t react to each visit for one day).

13. Click (Edit node settings) in the “On opening of web content” node.

14. Click “One specific content” and select the Slide in content shown in the previous node.

15. For Limitations, in the section Add external limitation, choose "On page visit" from the drop-down menu and, in the next one, "Deactivate for a period". Next, indicate "1" Day.

16. Click Update.

Widget para enviar consultas vía WhatsApp al abrir clic-min.png





Your workflow for setting up a widget for customers to send queries to the company’s WhatsApp is now ready.


Do you have questions?
Don’t forget, our Connectif specialists are here to help you. To contact them, open a Support ticket by clicking the blue “Help” button on your dashboard.


Keep learning!

To make the most of your Connectif account, we recommend reading these articles next:

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