If your eCommerce is developed on Nuvemshop, you can sync it with your Connectif account in just a few minutes and start collecting interaction data from your contacts on the website.
In this article, you will learn how to install and configure the Connectif app for Nuvemshop.
Difficulty: Low.
When to use it: When opening your Connectif account.
STEP 1. Installing the app
1. Log in to your Nuvemshop account.
2. Go to the App Marketplace.
3. Search for the Connectif app and install it.
STEP 2. Configuring the app
4. Go to your Connectif account and navigate to "Store Settings > Integrations > e-Commerce Platforms". Find Nuvemshop and click Edit.
5. Copy the Client ID and the Secret Key.
6. Go to your Nuvemshop account, then under "Apps" click Connectif.
7. In Your store, paste the codes you just copied from Connectif into their respective fields.
8. Under Tracking, activate the Connectif tracking switch to include the Connectif script on your website.
9. Click on Save settings.
STEP 3. Setting up web push notifications
10. Go back to your Connectif Store and navigate to "Store Settings > Channels > Web push notifications". Set up the web push notifications as explained in this article.
Success!
Your installation of the Connectif app for Nuvemshop is now complete.
You can ensure that the integration was carried out correctly by following the steps in this article.
Frequently Asked Questions
1. What information does Connectif collect through this integration?
a. Information collected from Contacts
In integrations with Nuvemshop, through the cn_private_client_info tag, certain information about Contacts is transferred by default:
- _name
- _email
- _mobilePhone
This tag is encrypted for security to prevent unauthorized access to contact information. Additionally, it is compatible with and can be combined with the use of the unencrypted cn_client_info tag.
b. Information collected from Products
In integrations with Nuvemshop, through the cn_product_visit tag, certain information about Products is collected by default:
- ID
- name
- product_url
- description
- image_url
- unit_price
- unit_price_original
- discounted_amount
- discounted_percentage
- availability
- category
- thumbnail_url
- brand
- tags
- published_at
- url
Product categories with the full path are not available in this event.
c. Information collected from Purchases
In integrations with Nuvemshop, only offline purchases with paid or partially-paid status are recorded via webhook. This is the information collected about Purchases:
- cart_id
- payment_method
- products
- purchase_id
- total_price
- total_quantity
From the products in the purchase:
- ID
- name
- product_url
- description
- image_url
- unit_price
- category
- thumbnail_url
- brand
- tags
- published_at
- url
2. How registration and login events are collected
Currently, Connectif collects Nuvemshop registration and login forms using the form IDs. If changes are made to those form identifiers, the integration will not detect the updates.
Additionally, the registration event is not detected until the contact successfully logs in using the same email they registered with during the week following the signup.
3. How to register a contact's Newsletter Subscription Status
In Nuvemshop, registered contacts are stored in a list (available under "Email Marketing > Subscribers"). However, there is no data in the CMS about newsletter subscription status that reflects changes to it. Therefore, when these contacts unsubscribe, this change is not recorded in Nuvemshop and thus will not be shared with Connectif.
To properly manage newsletter subscription sign-ups and changes, it is recommended to always handle them through Connectif. There are several ways to do this:
- Integrate Nuvemshop's native subscription content as a signup form in Connectif: you can learn how to integrate a native web form in Connectif in this article.
- Create the subscription form directly with Connectif: you can learn how to create a form to register contacts for your Newsletter in this video.
- Create double opt-in strategies so users confirm their status through other channels: you can learn how to create a double opt-in strategy via email step by step in this article (you also have the strategy template available in your Connectif workflows area).
4. How to recover abandoned carts using the Cart Recovery URL
Currently, Nuvemshop does not send Connectif any Cart Recovery URL, meaning a link to recover the items related to that cart that can be used in workflows and content.
To manage the cart recovery URL in Nuvemshop, your technical team will need to develop this URL with a special parameter.
- Learn how to send a cart recovery link via email in this article.
Keep learning!
To make the most of your Connectif account, we recommend continuing with the following articles:
Onboarding, to gain proficiency with our interface.
Integrations with external systems, to integrate with Facebook, forms, and webhooks on your website.
API Integrations, to manage events such as purchases or contact registrations.
Best practices for subscription acquisition and email sending, to connect with your customers in a relevant way and at the right time.